Retail & eCommerce · Jun 2025
Unified commerce for a 230-store retail group
0
Stores unified
0
Oversell incidents
0
Faster click & collect
0
Margin recovered
The challenge
Black Friday oversells generated thousands of support tickets and refund costs. Store staff re-keyed online orders manually, and buying decisions relied on gut feel six weeks stale.
What we did
An inventory command service became the single source of truth, syncing POS and storefront in real time over Kafka. Demand forecasts per SKU per store now drive automated replenishment suggestions buyers approve in one click.
The results
- Oversell incidents eliminated during peak season
- Forecast accuracy within 7% at SKU-store level
- Click-and-collect fulfilment time halved
- £1.4m annual margin recovered through markdowns reduction
Technology stack
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